FAQ
Before you request a custom wig.
Pricing, production time, deposits, and urgent orders are confirmed manually after we review your references.
Can I send my own character reference?
Yes. You can send one or multiple reference images.
Can you create a character that is not shown on your website?
Yes. Our service is fully custom.
How much does a custom wig cost?
Prices depend on the character, length, color, and styling complexity. Contact us for a custom quote.
How long does a custom wig take?
Production usually takes an estimated 4-6 weeks, depending on design complexity, the order queue, and material availability. We confirm your specific production schedule before payment; your written quote takes precedence. The production period starts only after the agreed first payment has been received and your reference images and head measurements have been confirmed. It does not include packing, dispatch, or transit time.
Can I choose the color and length?
Yes. Include your preferred color and length when submitting the request.
Can I request a specific hairstyle?
Yes. Custom cut, bangs, curls, waves, braids, ponytails, and special styling can be reviewed.
Can I place an urgent order?
Send your event date before paying. We review both production and transit time and confirm whether a rush order is feasible, with any extra charge agreed in advance. Rush availability and delivery by a particular date are not assumed.
Do you accept deposits?
For quotes of US$300 or less, full payment is normally required. Above US$300, the default first payment is 50%, unless your written quote states otherwise.
When is the deposit refundable?
The deposit is refundable if the order is cancelled before production begins, subject to the final refund policy.
Do you ship internationally?
International shipping is normally charged separately, based on destination, package dimensions and weight, and carrier service. Before your first payment, the written quote states whether shipping is included or will be quoted later. Any separate shipping charge must be confirmed and paid before dispatch; it is not free shipping. Transit estimates depend on the shipping origin, destination, and selected carrier service. We confirm the available route and estimate individually. Customs clearance and carrier delays may affect arrival; an event-date request is not a delivery guarantee.
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